English summary for screening — check the original posting before applying.
We are seeking a Customer Success Engineer (CSE) to technically support clients implementing our SaaS booking system, OPTIMA. You will bridge the gap between client technical teams and our internal development team, managing the technical aspects of system integration and ensuring client success.
Must-haves
- Experience in technical adjustment and complex SI-like implementation projects.
- Ability to discuss and negotiate technical specifications with client IT departments and development vendors.
- Experience in project management for development and implementation phases.
- Ability to smoothly transition operations to the regular CS team after implementation.
- Must work onsite during the trial period (first 3 months) for onboarding.
Nice-to-haves
- Experience in LAPI integration specification development and adjustment.
- Experience in data migration planning and execution support.
- Experience in security requirement confirmation and agreement.
- Ability to judge technical feasibility of client requests within our product.
- Ability to 'translate' business requests into development language for the internal team.
Tech stack
PHP 8Aurora MySQLAmazon Linux 2023ApacheRedisFluentdLaravelLivewireCloudWatchZabbixGitHubRedmineBacklogSlackZoomGoogle MeetGeminiClaudeEC2ALBNLBAWS WAFElasticacheCodeDeployS3EFSSESRoute 53
Work style
Hybrid (2 days remote per week after trial period), Onsite during trial period.
Other notes
Approximately 15 hours of overtime per month.