Oversee Field IT Equipment Operations for USJ - Ensure Safe and High-Quality Service Delivery - Manage Outsourced Teams and Lead Project Planning - Key Role Connecting Field and ManagementEnglish summary from Japanese

Must-haves

• Manage outsourced on-site and off-site teams.
• Ensure SLA quality and achievement, and KPI execution for daily field services.
• Lead software/hardware deployment planning in collaboration with PMO, Solution Delivery, and Architects.
• Manage inventory of IT equipment and related software within the park.
• Analyze KPI and trend data, reporting to IT management.
• Comply with Environmental, Health, and Safety (EHS) policies.
• Collaborate with vendors for hardware/software support.

Nice-to-haves

• Develop deployment procedures and troubleshooting documentation.
• Provide pre-deployment training to on-site teams.
• Promote proper equipment handling among crew members.

Tech stack