English summary for screening — check the original posting before applying.
RightTouch is seeking Agent Software Engineers (ASEs) to bridge the gap between functional AI and AI that delivers real-world value for customers. You will design, build, and refine AI agents for customer support scenarios, working closely with clients to ensure successful implementation and continuous improvement.
Must-haves
- Experience in system/software design, development, or operation
- Experience troubleshooting technical issues and identifying root causes
- Experience formulating hypotheses and improving based on data/logs
- Experience with client or stakeholder interviews, proposals, and negotiations
- Experience communicating technical concepts and hypotheses tailored to the audience
- Experience coordinating stakeholders from requirements gathering to execution
Nice-to-haves
- Experience negotiating/proposing with enterprise companies or government agencies
- Experience with requirements definition and client negotiation in SI, contract development, or IT consulting
- Experience introducing/supporting SaaS or business systems
- Experience as a Solutions Engineer, Customer Engineer, or Technical Consultant
- Experience designing/implementing APIs and external system integrations
- Experience with CRM, CTI, or contact center related systems
- Experience with QA, test automation, monitoring, or quality improvement
- Experience solving problems using Python or data analysis tools
- Experience in 0 to 1 project launches or standardizing business/development processes
Tech stack
TypeScriptReactNext.jsSvelteNode.jsPythonGoogle CloudAWSKubernetesTerraformMongoDBCloud SpannerAlloyDBBigQueryElasticsearchGithub ActionsCircleCIArgoCDDatadogSentryDevinCursorOpenAIVertex AI
Work style
Hybrid work (Meguro office / remote), with potential for full remote based on individual consultation.
Other notes
Annual salary: ¥6,000,000 - ¥16,000,000