English summary for screening — check the original posting before applying.
Technical Support role for in-house developed medical ICT systems, including electronic medical records and prescription printing systems. You will handle inquiries, system failures, cloud environment operations, and automation initiatives, contributing to operational improvements and potentially new feature development involving generative AI.
Must-haves
- Experience responding to inquiries from medical institutions
- Experience isolating system failures, investigating causes, and recovering from them
- Experience operating and monitoring AWS/Azure environments
- Experience automating operations using scripts
- Experience planning and implementing recurrence prevention measures
- Experience developing and improving knowledge base and operational processes
Nice-to-haves
- Enjoy identifying root causes of failures
- Find satisfaction in automating repetitive tasks
- Want to proactively engage in operational improvements and system design
- Interested in supporting medical sites through IT
- Want to develop skills in cloud computing and SRE
- Interest in generative AI
Work style
Remote work system available. On-site and remote support criteria are clearly defined.
Other notes
Weekends/Holidays Off / 125 Annual Holidays