English summary for screening — check the original posting before applying.
Seeking core members to launch Genesys Cloud CX, a next-generation contact center platform. This role involves designing, building, and supporting cloud contact center solutions, integrating telephony, CRM, AI, and networking technologies.
Must-haves
- Experience with contact center operations
- Experience designing, configuring, and verifying Genesys Cloud CX
- Experience with user, queue, skill, routing, IVR, call flow, business hours, recording, report, and permission configuration
- Experience with CRM integration
- Experience with CTI integration
- Experience with voice communication, IP networks, SIP, routers/firewalls, VPNs, cloud environments, and external system integrations
Nice-to-haves
- Experience with Microsoft Dynamics 365
- Experience with proprietary solution CT-Clip
- Experience utilizing AI tools for operational support
- Experience with generative AI for design document reviews and meeting minutes organization
Tech stack