[ERP/EDI Implementation Consultant/Customer Success (Manager Candidate)] Construction x IT SaaS Venture | Industry Share No.1 for 8 Consecutive YearsTranslated from Japanese

You will be responsible for implementation support and operational utilization support for customers using "ANDPAD ERP (Quotation Gross Profit Management)", "ANDPAD EDI (Order/Receipt)", and "ANDPAD Billing Management", as well as management duties. 【Specific Responsibilities】 ① Implementation Support for Customers: Take over from the field sales representative and carefully listen to the customer's current business operations. Accurately grasp challenges and needs to support optimal system implementation. - Analysis of customer's current business flow and existing system (As-Is) - Design of optimal business flow and operational design for problem-solving (To-Be) - Support for smooth implementation of ANDPAD ERP and seamless operational start ② Presales Activities: Actively participate in proposal activities for customers in collaboration with field sales. - Listen to customer challenges and needs, and propose optimal solutions - Create demonstrations and proposal materials, and conduct presentations - Resolve customer questions and concerns by leveraging technical and specialized knowledge ③ Data Migration Support: Support data migration from existing systems. Achieve smooth migration and reduce customer burden. - Define data migration requirements and establish migration schedules - Manage progress of data migration tasks and respond to issues that arise ④ Team Management (10-15 members): In addition to managing member performance and progress, you will communicate with individuals, addressing their motivations and challenges. - Manage progress and resolve bottlenecks for member and team goals (e.g., implementation completion rate, customer satisfaction, churn management, number of completed projects) - Career development and motivation management through 1-on-1 meetings - Standardization and systemization of the implementation process (e.g., building a highly reproducible onboarding flow)