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Browse thousands of tech jobs at Japanese startups and companies. Translated for foreign engineers.

Job listings include English summaries for screening. Always verify details on the original job board before applying.

Jobs→Cloudbase株式会社→Technical Support

Technical SupportEnglish summary from Japanese

Cloudbase株式会社

✓ Detailed
Salary
550万円 〜 900万円 ※固定残業手当(45時間/月)含む ※超過した時間外労働の残業手当は追加支給
Location
〒108-0073 東京都港区三田3-2-8 THE PORTAL MITA 2F 【受動喫煙防止に関する措置】 屋内全面禁煙(オフィスビル内に喫煙所あり)
Job Type
Full-time
Work Style
リモートワーク:OK(週1回出社奨励日:金曜) 勤務時間:フルフレックス制(5:00〜22:00/コアタイムなし) 想定月間労働時間:160時間 休憩時間:60分 時間外労働:あり
Apply on HERP

Role summaryEnglish summary from Japanese

English summary for screening — check the original posting before applying.

Cloudbase is seeking a Technical Support engineer to assist enterprise clients with their cloud security SaaS. You will investigate and resolve complex technical issues related to server, network, and cloud infrastructure (AWS, Google Cloud, Azure, OCI), providing solutions that help clients advance their operations. This role also involves contributing to product improvement and documentation.

Must-haves

  • 2+ years of experience in IT support, Field SE, Development SE, or Pre-sales SE.
  • Experience directly facing customers, explaining technical content clearly.
  • Troubleshooting experience with applications on Cloud, Windows, or Linux.
  • Understanding of servers and protocols for troubleshooting.
  • Knowledge of core services (IAM, network, storage) and basic architecture for AWS, Google Cloud, Azure, or OCI.
  • Understanding of basic cloud security concepts (access control, misconfiguration risks).
  • Logical thinking and communication skills to propose and coordinate solutions.

Nice-to-haves

  • Experience in Tier 2/3 technical support.
  • Experience with cloud security products (CNAPP, CSPM, CWPP, CIEM).

About the Company

Cloudbase株式会社

Headquarters
〒108-0073 東京都港区三田3-2-8 THE PORTAL MITA 2F
Founded
2019-11
Visit Website
Posted8/26/2026
Updated2026/08/26 12:13
Sourceherp
  • Knowledge of container/Kubernetes environments.
  • Experience with IaC tools (Terraform, CloudFormation).
  • Relevant certifications (AWS, CCSP, CKS, VCP, MCSA, RHCE, LPIC).
  • Team lead experience.
  • Ability to read/write in English for documentation and email.
  • Tech stack

    AWSGoogle CloudAzureOCI

    Work style

    Hybrid: Remote work is OK, with a recommended in-office day on Fridays. Full flex time (5:00-22:00, no core time). Location: Tokyo.

    Other notes

    Salary: 5.5M - 9.0M JPY (includes 45 hours of fixed overtime allowance). Includes 3-month trial period.