English summary for screening — check the original posting before applying.
This role is for a Technical Support (Help Desk) position within a company that provides logistics solutions using robotics technology. You will be responsible for handling customer inquiries and system malfunctions, coordinating with engineering teams in China, and supporting new client implementations.
Must-haves
- Japanese and Chinese business-level proficiency
- Basic IT knowledge (SQL, Linux commands)
- Ability to communicate smoothly with customers and internal stakeholders
- Full on-site attendance required
- Initial 4-month on-site training in Inzai City
Nice-to-haves
- Experience in technical support, customer support, help desk, internal IT, or system operations/maintenance
- Knowledge of Linux, Windows Server, networks, databases, and web applications
- Experience using SQL for data confirmation and investigation
- Experience troubleshooting failures of servers, network equipment, or business systems
- Work experience in robotics or automation-related companies
Tech stack
SQLLinuxWindows ServerNetworksDatabasesWeb applications
Work style
Full on-site attendance in Tokyo or Chiba (Inzai City). Shift system (Day, Swing, Night). Initial 4-month training period requires on-site work in Inzai.
Other notes
Salary: ¥4,517,500 - ¥6,012,500 per year. Includes 45 hours of fixed overtime per month. Bonuses provided twice a year. Probationary period: 3 months.