[Technology Division] Forward Deployed EngineerTranslated from Japanese

▼Job Description 【Job Responsibilities】 Our company is developing a new business that solves the labor shortage in small and medium-sized enterprises (SMEs) using AI x BPO, with the vision of "The world will be a better place if we change the system." In this position, you will lead product development that innovatively streamlines the back-office operations of SMEs by leveraging cutting-edge AI technologies, primarily LLMs. Specifically, this position emphasizes rapid product development. In today's era where coding time has been shortened, the preceding stages of requirements definition and specification determination take relatively more time. We aim to solve this by having engineers directly involved in these processes. In this sense, we call this role a Forward Deployed Engineer. ■Main Responsibilities 1. Product Development Engage deeply in areas equivalent to a former Product Manager, interact directly with customers(*), and have decision-making authority for requirements definition and specifications. Then, independently complete the product or feature as a solution, from design to implementation and deployment. The following management-related tasks are desirable, but not mandatory: 2. Product Development Management Project management for call systems, SFA/CRM systems. Planning and development of new features by combining existing data assets with AI technology. Promotion of product development using agile development methodologies. 3. Team Management Recruitment, training, and evaluation of the engineering team. Technology selection and optimization of development processes. Support for engineer career development and skill enhancement. Strengthening collaboration with other departments (Business, BPO Operations). 【Mission】 1. Contribution to Business Guide the resolution of challenges faced by SMEs, from appropriate problem setting to solution. 2. Technical Challenges - Create unique solutions that competitors cannot follow by fusing market-leading AI technology with the diverse knowledge and data assets of the organization. - Maximize the potential of LLMs to fundamentally overturn the concept of legacy BPO. - Lead a paradigm shift in the entire industry through technical challenges. ▼Required Skills/Experience ＜Experience＞ - Over 7 years of practical experience as an engineer. - Experience in product development from 0 to 1 phase. - Practical experience in web application development. - Experience in individual product development (up to public release) or experience making decisions on requirements definition and specification determination at a company. ＜Abilities＞ - Development experience with modern technology stacks (e.g., Ruby/Rails, React, AWS, etc.). - Adaptability to new technologies and ability to select technologies. - Ability to read technical documentation in English. - Proficiency in basic development tools such as GitHub, Slack, etc. ▼Preferred Skills/Experience ＜Experience＞ - Development experience in B2B SaaS or BPO industry. - Product development experience utilizing LLM/Generative AI. - Management experience of an engineering team of 5 or more people. - Experience in planning medium to long-term technology and organizational strategies. - Experience launching new businesses at a startup. - System development experience with CRM/SFA. ＜Technical Skills＞ - Implementation experience with LLM-related technologies (OpenAI API, Claude API, etc.). - Experience building data infrastructure such as Snowflake. - Experience utilizing AI SaaS (Lovable, Genspark, etc.). - Design and operation experience with microservice architecture. ＜Other＞ - Business-level English proficiency. - Development and operation experience for services targeting SMEs. - Product management experience. - Experience as VPoE/CTO. ▼Ideal Candidate Profile - Strong interest in customer challenges and a desire to deepen business understanding. - Passion for creating new systems using AI. - Execution ability to balance speed and quality. - Decision-making ability in highly uncertain environments. ▼Job Appeal - Engage in solving socially impactful problems within a new business of a group that has one of Japan's largest customer bases of SMEs. - An environment where you can utilize LLMs in real business and achieve actual operational efficiency. - Opportunity to experience a wide range from 0 to 1 product development to scaling stages. - A position to pioneer the latest product development processes at the forefront of AI technology. ▼Development Environment 【Technologies Used】 - Programming Languages: Ruby, Python, JavaScript, TypeScript, React - Frameworks: Rails, etc. - DWH: Snowflake, BigQuery - Version Control: Git/GitHub - Production Environment: AWS (Aurora, EC2, ECS, S3, RDS, SES, SQS, Lambda, CodeBuild, CodePipeline, ElasticTranscoder etc.), GCP (Cloud Storage, etc.) - CI: CircleCI - Communication: Slack, Notion ▼Employment Type Full-time employee (No fixed term) ▼Probationary Period Yes, 3 months (No change in conditions during the period) ▼Salary Monthly salary: ¥703,000 ~ ▼Annual Salary Lower Limit (JPY Million) 11.55 ▼Annual Salary Upper Limit (JPY Million) 17.42 ▼Salary Example Monthly salary example: For an annual salary of ¥11,550,000 Monthly salary ¥703,000 (Base salary ¥454,383, Fixed overtime allowance ¥178,729, Fixed night shift allowance ¥15,888, Other allowances ¥54,000) ▼Work Location 106-0041 Tokyo, Minato-ku, Azabudai 1-3-1 Mori JP Tower, Azabudai Hills, 19th Floor Azabudai Office Or, for remote work, your home or a location approved by the company as equivalent to home. ▼Working Hours 【Working Hours】 Flextime system - Core time: 11:00 - 15:00, only on the first day of the week 10:00 - 15:00 - Standard working hours per day: 8 hours - Overtime work: Yes (according to company regulations and individual employment contract) ▼Break Time 60 minutes ▼Overtime Work Yes (Average 20 hours per month) ▼Holidays, Paid Leave, Special Leave Saturdays, Sundays, Public Holidays Annual paid leave (5 days granted upon joining, 5 days granted after 6 months of employment) Refresh leave, Year-end and New Year holidays Special leave, Congratulatory and Condolence leave, Thanks Holiday, Maternity/Paternity leave, etc. ▼Benefits - Childbirth and childcare leave return celebration money system - Corporate defined contribution pension system - Club activity subsidy system - Employee discounts - etc., allowing for work-life balance. ▼Allowances Commuting expenses fully reimbursed ▼Insurance Enrollment All social insurances complete ▼Measures to Prevent Passive Smoking at the Workplace Within the premises ▼Interview/Selection Process Document screening ↓ Interview ↓ WS Test (We will provide an assignment and discuss your thought process) ↓ Final Interview ↓ Job Offer *The number of selection rounds may change.