★SRE & Platform Manager Candidate [10M User Base] Lead Evolution from Single Product to Multi-Product/Multi-Cloud/Multi-AI Platform OrganizationTranslated from Japanese

★SRE & Platform Manager Candidate [10M User Base] Lead Evolution from Single Product to Multi-Product/Multi-Cloud/Multi-AI Platform Organization ▼Job Description 【Business Overview】 We have been resolving user difficulties in system operations through our AI-powered Digital Adoption Platform (DAP), "Tech-Touch." Now, in the era of Generative AI, we are evolving into a platform that can leverage AI for any business task. As our next step, we have launched "AI Central." This is an initiative to structure a company's proprietary data using AI, elevating it to become a partner for management decision-making. To realize a world where systems can be mastered, we are integrating UI guidance for adoption and AI-driven data assetization. We aim to maximize customer value by holistically managing these two powerful tools. 【Background of Recruitment】 In addition to the stable growth of our existing business, which boasts 10 million MAU, Tech-Touch is entering a phase where new products like "Tech-Touch AI Hub" and "AI Central" are beginning to be accepted by the market, targeting 2026. Our team is in the process of evolving from an SRE for a single product to a platform organization supporting "multi-product, multi-cloud, and multi-AI models." Currently, the Division Head also serves as the EM, but we are seeking a leader (manager candidate) to guide the team through this technically challenging transitional period, balancing engineer growth with business growth. 【Mission for Manager Candidates】 While initially hands-on, we expect a shift to the following management responsibilities in the mid to long term. You will also be involved in defining the role of a manager itself. We envision a player-manager role, but we also welcome those who aspire to a role closer to management, such as a VPoE, focusing on organizational and people management. 1. Organizational Management and Engineer Growth Support * People management for SRE team members (1on1s, career support, evaluations). * Redefining the structure and roles of the SRE team as needed. 2. Formulation and Decision-Making of Technical Strategy * Developing the infrastructure and SRE roadmap based on business plans. * Making technical selection decisions for multi-AI model foundations and security governance. 3. Consensus Building with Stakeholders * Collaborating with PdMs and product teams to define SLOs and balance reliability with delivery speed. * Coordinating to translate advanced requirements specific to enterprise customers into generalizable architectures. 【Main Responsibilities of the Team】 You will be responsible for security, reliability, and cost optimization across web applications, cloud infrastructure, and build/development environments. To achieve this, you will create an environment where the engineering organization can practice DevOps securely and implement observability. You will also play a role in guiding the architecture towards improvement as service adoption expands. (Note: The above outlines the scope covered by the team. It is not expected that individuals will implement everything, but rather that the team as a whole will achieve these goals.) 【Development Characteristics】 We will consider and utilize external services as needed, thinking from an infrastructure perspective about the functions required to optimize Tech-Touch operations. On the other hand, it is necessary to improve the infrastructure based on the characteristics of the application, requiring an understanding of the application itself. ▼Required Skills/Experience - Experience in web application programming - Experience in designing and building governance using cloud infrastructure - Experience as a team leader, tech lead, or in management (scale not specified) ▼Preferred Skills/Experience - FinOps implementation - SLO operation - Performance tuning experience - Database design and management - Observability engineering practical experience - B2B, B2C SaaS development and operation experience - Experience in establishing or managing an SRE organization during its growth phase - Experience defining hiring requirements, evaluations, promotions, and salary decisions - Experience responding to security compliance such as ISMS and SOC2 ▼Ideal Candidate Profile - Individuals who resonate with Tech-Touch's values (we will explain these during the interview). - Individuals who can approach tasks with a broad perspective. We welcome those who have the drive to identify and solve necessary issues across all areas. - Individuals who value teamwork. Even in the age of AI, we believe that 80% of a product's components are human. We are looking for individuals who approach their daily work with careful communication. ▼Job Attractions 1. A Rare Service: High-Traffic B2B Product Unlike typical B2B services, you will gain experience handling large web traffic, in addition to complex business logic and high security requirements. 2. Infrastructure and Governance for a Horizontal Service Our service is adopted by a wide range of clients, including major corporations, IT service providers, and public institutions. You will operate, build, and improve infrastructure that handles diverse methods and communication paths. 3. A Company Culture Where "People are Good" This is our most recognized and significant employee benefit. We have members in SRE who want to contribute to the company and to others, ensuring a comfortable working environment. 4. Flexible Work Arrangements for Family Needs Many members across the company are raising children, and there is a supportive atmosphere for making individual work adjustments to accommodate family circumstances. ▼Development Environment ■Example Technologies Go, TypeScript, Python, gin, MySQL/PostgreSQL/Aurora, CloudFront, ECS/Fargate, Terraform, Security Hub, CloudTrail, Langfuse, Dify etc. ■Example Services Code Management: Github (Enterprise) Project Management & Documentation: Notion, Linear, Miro Communication Tools: Slack, tandem.chat, Google Meet Monitoring & Log Collection: Datadog, Sentry, AWS CloudWatch CI/CD: CircleCI, Github Actions, AWS codepipeline etc. AI: OpenAI, Anthropic, Gemini, Devin, GitHub Copilot, Cursor etc. ▼Employment Type Full-time employee (No fixed term) ▼Probationary Period 3-month probationary period. Conditions are the same. ▼Salary Annual salary ¥9,520,000 ~ ▼Minimum Annual Salary (in 10,000 JPY) 952 ▼Work Location PMO Ginza II 5F/8F, 8-17-1 Ginza, Chuo-ku, Tokyo (General Reception 5F) ▼Working Hours Flextime system (Core time: 10:00 - 17:00) Standard working hours: 8 hours per day *Monthly prescribed working hours: Approximately 160 hours ▼Break Time 60 minutes (taken within core hours) ▼Overtime Work Available ▼Holidays, Paid Leave, Special Leave - Complete two-day weekend (Saturday, Sunday), national holidays, year-end holidays - Paid leave granted on the date of joining (10 days in the first year) - Congratulatory and condolence leave - Maternity, childcare, and family care leave systems available (paternity leave taken by men) ▼Benefits - Ability to select your own work PC and peripherals (within a spending limit) - Unlimited water (water server) / coffee (hot/iced) - Twice-yearly company-wide bonus system (dependent on performance) ▼Allowances - Commuting allowance - Remote work allowance (¥5,000/month) ▼Insurance All social insurances complete ▼Measures to Prevent Passive Smoking at the Workplace Smoking space available within the building ▼Education, Skill Development, Career Advancement - Book purchase system (no upper limit) - Supplies purchase system - Active use of SaaS tools - Seminar/study session cost support (full support for domestic seminars, full support for overseas seminars upon company-wide presentation) ▼Health Annual health check-up conducted *Company covers up to ¥30,000 (tax included), including optional charges. ▼Interview and Selection Process 1. Casual Interview (HR + Head of Security / Reliability) 2. Document Screening 3. Skills Interview 4. Competency Interview 5. Culture Fit Interview *The selection process may be adjusted individually. *All selection stages are conducted online, but we may offer offline sessions at the offer stage. *Reference checks will be requested before the final interview.